Zendesk is a service-first CRM company that offers an array of software solutions to improve customer service and foster strong customer relationships. It’s easy to use interface, quick set up, and APIs make it quite popular among businesses of all sizes. There are many factors that should be taken into consideration before you finalize one.
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Selection Criteria
When It comes to choosing an ideal software, there is no one-size-fits-all. This stands true for Zendesk, which primarily supports processes in media, retail, and financial industries. However, it is yet to leave its mark upon other relevant industries like telecommunication and healthcare.
Now Zendesk might not be a great tool for you. However, the good news is that there are many equally good and even better alternatives in the market. In case you feel Zendesk is taking a toll on your pocket, here are 5 cost-effective yet efficient alternatives we have listed for you.
So let us get the ball rolling and unravel some astounding features, one product at a time.
1. ProProfs Help Desk
ProProfs Help Desk Software is a help desk software that will evolve with your company. With products built for over ten years, this software is adopted by major companies like Spirit Airlines, Accenture, Adobe, Olympus, etc. This software is one of the best help desk software available today.
Features
Following are the top features of this Zendesk alternative software- ProProfs:
1. Easy to Use-
With an easy-to-use Gmail-like layout, it will help your team get on-board quickly without additional training.
2. Complete Package-
It has all the features required for a perfect help desk ticketing software.
3. Organizational ease-
The features assist in organizing the operational support service team.
4. Branding support-
It features branding support that will allow your company’s signature to be added with each ticket response.
5. Customizable-
You can prioritize tasks, set limits and goals to meet the customer demands.
Why Choose ProProfs Help Desk?
1. Honest Pricing Model-
It offers various packages and a transparent model that won’t come with additional hidden costs in the plan.
2. Integration with other software-
It allows the integration of other CRM tools, marketing records, and project management software to have all the documents in one place.
3. Featured highlights-
It includes shared inboxes, ticketing, a knowledge-base (to reduce the number of tickets and help customers instead), and other essential tools like live chat support, which will help in creating loyal and brand-promoting customers.
Pricing
You can try a plan free of cost for 15 days and then move on to select from their various Essentials ($ 15 per user/month billed monthly) and Premium plans ($ 20 per user/month billed monthly).
2. Zoho Desk
One of the best alternatives to Zen Desk HelpDesk, Zoho Desk is a premium customer service software that has been used by leading companies of the country like Intel, Essilor, Daimler, etc. This software has additional artificial intelligence-powered tools that will provide for a great experience to both your company support team and the customers.
Features
1. Incredible Ticketing Management Tool-
It allows customer support by generating tickets from every social media or online and offline channels.
2. Artificial Intelligence Powered-
Zia is the AI-powered tool that will help your customer support team with all aspects of excellent service support.
3. Serves your company agent-
Integration tools, team, and ticket management, along with auto-organizational work mode, are available.
4. Automation-
It has automated service control tools, response, and notification management tools.
5. Compliance Provision –
It makes the customer support help desk more robust by allowing third-party integrations and mobile app developments.
Why Choose Zoho Desk?
1. Empowering Customers-
With a multibrand help center and knowledge base, this software helps customers.
2. Customization Feature-
It is a customizable tool with additional support for managers to manage reports and dashboards.
3. Security-
It allows data sharing amongst the team by ensuring customer data security.
Pricing
You can try this Zendesk alternative for free for some time and then move on to select from their various Standard (₹720 /agent/month billed monthly) and Professional (₹1200 /agent/month billed monthly) and Enterprise (₹2100 /agent/month billed monthly) plans.
3. Salesforce Essentials
This alternative to Zendesk has a solution for smooth customer service support, irrespective of the size of your business.
Features
1. Service Help Desk Customisation-
Integrate various tools, include AppExchange apps, or connect with external systems through APIs to meet the team’s process demands.
2. Seamless Integration-
Its powerful APIs allow for third-party integration to leverage team performance and increase productivity.
3. Management Support-
Spread the management across hierarchies with features like customizable reports, dashboards, and powerful artificial intelligence-driven analytics.
4. Connectivity-
It allows interdepartmental service connections.
5. Customer Support-
24/7 customer support service, a feature that is well-acknowledged for company sales increase and service delivery, is available.
Why Choose Salesforce Essentials Help Desk?
- This Zendesk help desk alternative has many features to provide good customer service support.
- It has a reasonable pricing model that suits all types of small and big-scale business models.
- It is a flexible platform for a complete service solution for both the user and the customer.
Pricing
You can try a free plan and then choose a $25 solution for small teams (access to up to 10 users) or a $75 complete service solution (a tool for every customer service support staff).
4. HubSpot Service Hub
The HubSpot Service Hub is a software like Zendesk that provides excellent features and tools for a smooth experience to both the customers and the support team your company has.
Features:
1. Customer Support –
It has features like Live Chat with customers, ticket generation for queries, and collaborative conversations.
2. Impact Measurement-
It has built-in reporting tools that will measure your team’s efforts to improve customer service.
3. Management tools-
The tools measure customer service level agreements (SLAs) as well as performance metrics.
4. Automation & Routing-
It allows one to collaborate with internal teams and automate processes like ticket routing, escalation, and task creation to smoothen efforts.
5. Feedback Management-
One of its prime features is to gather data for your company to improve on points for better consumer feedback.
Why Choose HubSpot Service Hub?
- It devises excellent experience not only for the customers but is also a praiseworthy tool for the users operating the software.
- The support system encourages the customers to help themselves, thus reducing the company’s substantial additional support service cost with every ticket generated.
- It turns the customers into happy and loyal ones for the company’s growth.
Pricing
Get a free trial or a complete service support package starting at a $400/month price.
5. Freshdesk
Freshdesk is one of the Zendesk alternative self-hosted customer service IT tools with fantastic features for a great experience. This tool enables you to retain your company’s customers with smooth customer support.
Features:
- It offers the premium option to include unlimited agents, all under a robust UI offering tool.
- Automation in the ticket generation process decreases response time, creating happy customers.
- Emails won’t be missed anymore with the overall seamless software tool.
- It is a social helpdesk tool for queries from all over the internet media platforms.
- It offers intuitive reporting that generates built-in reports for team performance analysis and customer satisfaction.
Why Choose Freshdesk?
- It combines tools required for your team’s better assistance in customer service support, all in one place.
- Ticket assignment gets automated, thus eliminating monotonous and time-consuming tasks.
- It offers knowledge-base support to help your customers get all the help in one place, excluding the requirement for tickets for every single easy query.
Pricing
You can sign up on the Zendesk alternative platform or get a 21-day free hands-on trial to get access to extensive features provided with the software.
There, you have it! A list of Zendesk alternatives that will be lighter on your pocket while giving the same services. These are some great alternatives that might be the best fit for your business.
Have we missed some of the alternatives? Let us know in the comments!
