Online reputation management (ORM) is the process of managing a company’s online image, often through the use of online tools. These tools can help you monitor your company’s online presence, respond to negative reviews and comments, and improve your company’s public relations.
Have you ever had a bad customer experience with your favorite business? Did it make you dread going back to that company, or recommend them to others? Or maybe you’ve had an overwhelmingly positive experience with a business and want other customers to know about it so they can benefit from their great service. The first step is actually trying to get reviews and feedback on your favorite businesses.
With all the negative publicity that businesses are now facing, it’s important for them to have an effective ORM strategy in place. But which online reputation management software is the best for this purpose? In this article, we’ll look at 10 of the best online reputation management software options available today.
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What is Online Reputation Management Software?
Online reputation management software is a tool that helps businesses to manage their online reputation.
Online reputation management software can be divided into two categories: proactive and reactive. Proactive reputation management software is designed to help businesses to improve their online reputation before negative information is published about them. This type of software will research the company’s reputation and identify any problems that may be happening online. It will then create a plan of action to fix these problems. Reactive reputation management software is designed to help businesses to react to negative information that has already been published about them. This type of software will scan the internet for negative information about the company and provide the appropriate response.
10 Best Online Reputation Management Software
Online reputation management (ORM) is an important part of any digital marketing strategy. Your online reputation is what potential customers and clients see when they search for information about you on the web.
If your online reputation is bad, it can damage your business and lead to lost sales. Fortunately, there are many different ORM tools available to help you manage your online reputation.
Here are the best online reputation management software options to consider:
#1. Hootsuite
Hootsuite is one of the most popular ORM tools available. It allows you to manage all of your social media accounts from one place. This makes it easy to respond to negative comments and keep track of your overall social media performance. Hootsuite is one of the most popular ORM tools available for social media marketing, but it can also be used for business management. Hootsuite allows management for several social media platforms and helps individuals monitor their metrics on a regular basis. This tool is highly recommended for those who want to focus on just one platform or manage multiple platforms from a single dashboard.
Visit the website: https://www.hootsuite.com/
#2. Google Alerts
Google Alerts is a free email service that allows you to receive notifications when specific terms are mentioned on the internet. This is a great way to stay up-to-date on negative comments about your business. In today’s world, a website is just as important as a brick and mortar storefront. Just like your store, your website should be taken seriously, which is why you should use Google Alerts to help with your reputation management. Google Alerts can help you find negative mentions of your business online. Once you know what people are saying about you, it’s up to you how you want to respond. For example, if it says “bad customer service,” come back with the truth that “our customers are our number one priority.” If people bring up any issues of defamation or defamation lawsuits, give them the link to lawsuit websites so they can research for themselves.
Visit the link: https://www.google.com/alerts
#3. Brand24
Brand24 is one of the most popular ORM software options available, and it has been used by thousands of businesses around the world.
Brand24 offers a wide range of features that are perfect for businesses of all sizes. It includes features such as social media monitoring, search engine optimization, and email marketing.
If you are looking for an effective ORM solution, Brand24 is the best option available. Take actionable brand intelligence. The Brand24 brand mentions monitoring tool monitors mentions of your brand on social media and blog posts. If a customer is not happy with your product, they may mention it on social media or on their blog. This tool will generate a report summarizing all the mentions of your company in the last 24 hours and show you what they mentioned most often.
Visit the website https://brand24.com/
#4. Podium
If you are looking for reputation management software that can help increase your online presence, then Podium should be your top choice. Podium is the best online reputation management software because it offers a variety of features that can help you improve your online reputation.
For example, Podium offers a platform that allows you to manage reviews. You can add new reviews, edit existing reviews, and delete reviews. This allows you to control who has access to your reviews and how they are used. Furthermore, Podium offers a review submission tool that makes it easy to get more five-star reviews. Simply enter your website name and contact information, and Podium will automatically submit your review to selected websites.
Another great feature of Podium is its social media monitoring tool. This tool lets you track the number of shares and likes your posts receive on social media platforms such as Facebook, Twitter, and LinkedIn. This information can help you measure the success of your marketing campaigns.
Overall, Podium is the best online reputation management software because it offers a variety of features that can help you improve your online reputation.
Visit the website: https://www.podium.com/
#5. Reputation.Com
When it comes to managing a company’s online reputation, few services can compare to Reputation.com. This company offers a comprehensive range of services, including search engine optimization, social media management, and website monitoring.
One of Reputation.com’s most popular features is its ability to manage multiple locations. This means that businesses can protect their reputation in multiple languages and countries. Additionally, Reputation.com offers a variety of other features that make it a great choice for businesses of all sizes. These include interactive reports and tools that make it easy to track the progress of your online reputation.
Overall, Reputation.com is the best online reputation management software option for businesses of all sizes. Its comprehensive range of services makes it extremely effective at protecting a company’s online reputation.
Visit the website: https://reputation.com/
#6. Mention
Mention.com is a fantastic tool that combines all the different things you can do on the web. It enhances your social media posts to increase engagement and engagement rate, intelligently finds content related to your audience, and allows you to listen to your audience as well.
Mention is a popular online reputation management software that is perfect for social media-focused companies. It helps to manage the online reputation of businesses on social media networks. It also includes tools for monitoring website traffic and tracking customer feedback.
One of the best features of mention is its social media content analysis tool. This tool helps to identify and track any negative comments or reviews that are posted about your business online. It can then help to take action in response, such as responding to negative comments, deleting negative reviews, or issuing a public apology.
Mention also has a feature called blacklisting. This tool allows you to blacklist certain customers or IP addresses from accessing your website or social media accounts. This can be useful if you want to keep certain people away from your business online.
Overall, mention is one of the most popular online reputation management software options available. It has many features that are perfect for social media-focused companies.
Visit the website: https://mention.com/en/
#7. Swell
When it comes to customer engagement, Swell is your best friend. This single-source solution helps business owners of all sizes and industries create convenient online experiences and improve their customer interactions. It doesn’t matter if you’re working with customers on the Web or offline – you can send messages in various formats, targeting individuals or a specific group of users – all from a single messaging tool. Swell can also be used while hosting a webchat. Business growth is all about engagement. Swell makes it simple.
Swell also has a powerful reporting system that makes it easy to see how your business is doing overall. This information can be used to make changes to the way you run your business, based on the feedback you receive from your online reputation.
Overall, Swell is one of the best online reputation management software options available. It offers a range of features that can help businesses grow their local business presence.
Visit the website: https://www.swellcx.com/
#8. Chekkit
Chekkit is a cost-effective, web-based review management system that lets you unlock the power of reviews. In order to have as many new customers as possible, building up an online reputation is key. A reputable company with positive reviews is going to grow exponentially while an unattractive business may struggle to survive.
If you are a service-based business, Chekkit is the best online reputation management software option to consider. This software is designed specifically for businesses that rely on customer service as their main source of income.
Chekkit helps to keep track of all your customer interactions and complaints. It can also help you respond to customer complaints in a timely manner. Chekkit also has features that allow you to track your competitor’s online reputation. This will help you determine where you need to focus your marketing efforts in order to improve your own rating.
Visit the website: https://www.chekkit.io/
#9. Chatmeter
When it comes to maintaining a positive reputation and managing your audience for a lot of brands, there are a lot of solutions on the market. With that said, Chatmeter stands out with its powerful tools which make managing your online reputation easy and efficient. From digested customer reviews on Google, Yelp, Facebook, and other channels to instant notifications when reviews come in so you can react immediately, Chatmeter is an all-in-one software that provides the best possible solution for your marketing.
Visit the website: https://www.chatmeter.com/
#10. BrightLocal
The local SEO market is packed with solutions that promise to rank your site higher, increase organic traffic, and boost leads. But many of these tools are too complicated for people just getting started in the world of digital marketing. They lack flexibility, require more time and effort than you’re willing to put in, or are simply not worth your time. That’s why BrightLocal is the premier all-in-one review management solution for local businesses. BrightLocal gives you everything you need: a huge database of reviews from over 10 million+ customers, a reputation manager to handle customer feedback preferences and desires on your website, powerful landing pages to convert customers into leads; all without cluttering up your site with new bells and whistles.
Visit the website: https://www.brightlocal.com/
#11. Grade.us
Grade.us offers a user-friendly reputation management software specifically designed for small to large businesses, including lawyers, small business owners, and large agencies all over the world. It is perfect for companies who need to create reviews with an easy-to-navigate interface. Grade.us has three different pricing plans that offer the ultimate in flexibility and adaptability. This program enables users to generate reviews on their website and monitor them through the software’s social media integration.
Visit the website https://www.grade.us/
Online reputation management is essential for any business, and it’s especially important for smaller businesses that may not have the resources to conduct a full-blown online search or monitor all of their social media accounts. The good news is that there are many reputable reputation management software options available, each with its own set of features and benefits. So whether you’re looking for a basic solution to help you manage your online reputation or want something more advanced that can help you track website comments, analyze blog traffic and detect spammy behavior, there is definitely an option out there that will fit your needs.
Online reputation management (or online reputation repair, if you will) can be a daunting task, but it is one that is essential to maintaining a positive brand image. With the right software, however, it can be made much easier and less time-consuming. In this article, we have compiled a list of the 11 best online reputation management software options available on the market today. Hopefully, by reading through this list you will be able to find the perfect solution for your specific needs.
